Mayen era begins now!
Offering call center and value-added customer relationship services, Arvato CRM Turkey was bought by the consortium led by Germany-based investment fund Delta Invest. Arvato CRM Turkey CEO Soner Cesur and former CEO Oktay Erciyaz became other investors of the consortium. The company, whose name has also changed with its new structure, will continue on its way with the name “Mayen”. Mayen CEO Soner Cesur shared the following information:
“Delta Invest Founder and President Dr. Gunter Thielen is also the founder of Arvato in the world and name father of Arvato. When he was the CEO of Arvato in 1985-2001, he turned Arvato, which operated only in Europe and had 3 thousand employees, into a world giant with more than 30 thousand employees operating all over the world. Dr. Thielen assumed the chairmanship of the Board of Directors in our new structure; I assumed the role of Vice Chairman of the Board of Directors as well as my CEO duty. Oktay Erciyaz, who has a significant global BPO experience, became our Board Member. The next brand of our company in the new structure will be Mayen. Mayen means a person who is cheerful, enjoyable to speak, understands and thinks about you. This is the right definition for the experience we want to create for our customers. Our goal is to create the call center platform that provides the highest customer satisfaction in the world and to provide our customers with a powerful experience with our innovative and digital solutions. With the platform we will create in this new period, the number of brands we serve in the world in Turkey in a foreign language will increase and Turkey will gain more export income. We will continue to create employment in Turkey and bring more foreign currency into the country and we aim to be the largest exporter of services not only in Turkey, but also in Eastern Europe and the Middle East.”
Delta Invest Founder and President Dr. Gunter Thielen said that: “There is no obstacle for Mayen to become a global player with high-quality services in 12 different languages and it also has very strong muscles in producing digital services and the company’s growth figures, especially in the last five years, reveal the company’s high potential. Mayen is not our first investment in Turkey. Previously, we have made investments in Turkey operating in the field of tourism as a market place investment and some investments in luxury retail segment. We are very glad with the performance of all. We aim for Mayen to become the biggest service exporter of the Eastern Europe and the Middle East Region.”